Category: Employee Empowerment

I happen to go to a coffee shop every weekend and while sometimes, there are new options to try in the neighborhood, I keep on returning to the same one. It is not only that the coffee is great, but I am also impressed with the staff. They always have a smile on their face & greet their customers well, mostly they ask me if I’d like my regular – a iced americano or would try something new even before I place the order. And as a customer, a regular one at that, it makes me happy and wanting to come back.